Henrich Hardware Ltd

Phone: 01380 720008
Contact Form

Unit 7,
Glenmore Business Centre,
Waller road,
Hopton Industrial Estate
London Road
Devizes, SN10 2EQ

Terms & Conditions

We make every reasonable endeavour to ensure that all our transactions take place as smoothly as possible, but occassionally, through circumstances beyond Mainly Tools direct control, we'll have a hiccup.

It could be the customer expectations that have not been realised, as a consequence of not fully taking on board an item description. It could be due to unforeseen, and uncontrolable, delays with the postal or delivery service. Worst case - the goods might not arrive.

In any instance - our prime concern is the effective, managed and organised rectification of the situation - with customer service and satisfaction being paramount.

To enable us to manage these situations effectively, we've put together some simple and clear steps to follow in the event that something goes slightly awry. The guides also give you a better understanding of what to realistically expect. They also explain our effective feedback and complaints procedure.

Our objective is to ensure that we maximise communication and resolve any issues without causing upset, or tarnishing any hard earned reputation - especially in the case of the e-bay feedback system.

TOOL INFORMATION

All the tools we sell are New and Unused

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POSTAL DISCOUNT

We give postal discount on multiple buys, from 30p upwards - although this will vary according to the items being purchased. Please ask!

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TERMS - UK Customers

We accept PAYPAL, cheques or postal orders only. Cheques need to clear before goods are released.

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TERMS - INTERNATIONAL

Sorry - we only accept PAYPAL payment at present.

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CHEQUES & POSTAL ORDERS

We can only accept Cheques, Postal Orders or other money orders from UK Customers only. We do NOT accept these forms of payment from International buyers - as the Bank Charges are too high.

Please make cheques or postal orders payable to: HENRICH HARDWARE LTD

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PAYMENT CONDITIONS

Please contact us immediately if there is a problem with paying.

Payment to be received within 4 weeks of win or sale will be void, item relisted and, if using ebay, negative feedback left.

Non-paying customers will receive payment reminder after 1 week, and if using ebay, an Unpaid payment reminder dispute after 2 weeks.

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VAT

We are a VAT registered Company & VAT at 17.5% is included in all our prices.

A VAT Receipt is included with all sales.

For Channel Islands, and outside the UK, VAT is deducted from the item price, either before payment is received, or if we all react too quickly, we refund via Paypal after the payment is made.

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SHIPPING

Costs include postage and packing. Please note - it also includes handling, admin etc

Items are usually despatched via ROYAL MAIL, within 2 working days.

Please allow 1-2 days for 1st class, 1-3 days for 2nd class and 3-5 days for ROYAL MAIL PARCELS.

European Customers:

Please allow 1-3 days for Airmail, 2-5 weeks Surface Mail.

Rest of World Customers:

Please allow 3-5 days for Airmail, 10-12 weeks Surface Mail.

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LATE or NON ARRIVAL

Please allow 15 days from delivery before reporting non-arrival Royal Mail will not accept resposnsibility before then.

Please also check local sorting office, and neighbours before coming back to us. Often, goods are tracked down this way.

If returned to us as NOT KNOWN, or NOT CALLED FOR, we will only re-ship when further postage has been paid.

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COLLECTION from US

You can collect from our indoor market stall in the Shambles Market, Devizes, Wilts on Thursdays, fridays and Saturdays.

You can collect from our indoor market stall in the Castle Place, Trowbridge, Wilts on Monday through to Saturday.

In either case - please give at least 2 days notice to ensure the goods will be available for collection, and bring some ID

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REFUND & RETURN POLICY

We will replace (or refund) faulty goods returned to us with appropriate proof of purchase.

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EBAY FEEDBACK

We use automated feedback - initiated after you leave your feedback. We have too high a transaction flow to leave individual feedback.

If you are unhappy, for whatever reason, please contact us BEFORE you leave Neutral or Negative feedback!

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